Privacy Policy

Growbar® is a registered trademark of The Gluttonous Gardener LTD

This privacy policy sets out how The Gluttonous Gardener uses and protects any information that you give The Gluttonous Gardener Limited when you use this website.

The Gluttonous Gardener may change this policy from time to time by updating this page. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish. For all our services, the data controller — the company that’s responsible for your privacy— is The Gluttonous Gardener Limited.

If you have any questions about how we Protect Your Privacy, drop us a line at info@growbar.co.uk

Navigating this page

When do we collect your personal data?
Why and how we use your information?
Sharing your information
Keeping your information
Your rights
Cookies
Questions and Contact Information

1. WHEN DO WE COLLECT YOUR PERSONAL DATA?

When you visit our website
When you open a trade account with us
When you engage with us on social media
When you contact us by any means with queries, complaints etc
When you request a catalogue
When you sign up to our email newsletter
When you enter prize draws or competitions
When you choose to complete any surveys we send you

2. WHY AND HOW WE USE YOUR INFORMATION?

As part of the buying and selling process, we collect the personal information you give us such as your name, address, telephone number and email address in order to be able to perform our contract with you (it’s a bit hard to send your order if we don’t have any details!). You don’t have to give us any personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our best overall customer experience. But that is your choice and we respect that. We use your information in a number of different ways. The tables below set this out in detail, showing what we do, and why we do it.

Name and contact details provided

How we use name & contact details provided	Why?
Deliver your purchases	We’ve got to do this to perform our contract with you
Send service messages by text or e-mail such as order updates	We’ve got to do this to perform our contract with you (so you can tell when your order is arriving)
Sending you news and promotions by email	This keeps you up to date but we only send this with your permission
Fraud prevention and detection	To prevent and detect fraud against either you or us
Showing you adverts as your browse the web	So you can see our latest products and deals
Finding out what you, and other customers, like	To provide you, and other customers, with a more personalised and relevant experience

Your payment information
This means your card’s security/CVV code when paying over the phone but don’t worry, we don’t store any details.

How we use your payment information	Why?
Take payment, and give refunds	We’ve got to do this to perform our contract with you
Fraud prevention and detection	To prevent and detect fraud against either you or us

Your contact history with us
What you’ve said to us — for example, over the phone or via email.

How we use your contact history	Why?
Provide customer service and support	We’ve got to do this to perform our contract with you and provide you with the best Customer Service possible
Train our staff	So we can give you the best possible customer service possible

Purchase history
What you’ve bought in the past

How we use your purchase history and saved items	Why?
Provide customer service and support, and handle returns	We’ve got to do this to perform our contract with you
Finding out what you, and other customers, like	To provide you, and other customers, with a more personalised and relevant experience

Information about your phone or laptop, and how you use our website
Information you give us when you browse our site including your IP address and device type and how you use our website.

How we use information about your phone or laptop, and how you use our website	Why?
Improve our website	To give you the best possible experience
Protect our website	To prevent and detect fraud against either you or us

How we use your responses to surveys, competitions and promotions

We’ve got to do this to perform our contract with you — if we can’t use your entry or responses, you can’t possibly win!

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We share some of this information with third parties.

3. SHARING YOUR INFORMATION

We do not, and will not, sell any of your personal data to any third party however, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

4. KEEPING YOUR INFORMATION

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

5. YOUR RIGHTS

You have a lot of rights relating to your personal information:

The right to be informed about how your personal information is being used (like this Privacy Policy)
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time
The right to request that we transfer or port elements of your data either to you or another service provider
The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please email us at info@growbar.co.uk

6. COOKIES

We use cookies on our website. For more information on cookies, please see our cookie notice.

7. QUESTIONS AND CONTACT INFORMATION

Feel free to contact us anytime if you: